Returns & Exchanges
At Luxury Watches, we stand behind the craftsmanship of our timepieces and offer a sophisticated 30-day return policy for items in their original, unworn condition. Your satisfaction is our priority, ensuring every acquisition meets the highest standards of horological excellence.
Initiate Request
Log into your account and navigate to your order history to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Secure Packaging
Place the timepiece in its original luxury display box, including all warranty cards, manuals, and protective films, and pack it securely inside a shipping carton.
Insured Shipping
Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; all returns are fully insured for your peace of mind.
Quality Inspection
Once received, our master watchmakers will inspect the piece for authenticity and condition before we process your full refund to the original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing